We do not retain audio recordings of your calls. Audio streams through our speech-to-text provider (AssemblyAI) in real time for transcription only. Their streaming API does not archive audio at all on the streaming path we use. We do not send audio to any other third party.
Transcripts
Transcripts (text) are retained in our database so you can review past calls and so the coaching engine can improve future ones. You can delete any call (transcript included) from your account at any time. Full account deletion removes all of your transcripts.
Where data lives
Our servers are hosted in Germany (Hetzner, EU jurisdiction). EU-resident customers' data stays in the EU. US-resident customers' data also lives in the EU today; a US region is planned for customers with data-residency requirements.
Third parties we use
Stripe: payment processing. They see your card; we never do.
AssemblyAI: real-time speech-to-text. Streams audio, does not archive.
Sentry: error monitoring. No call content, no PII in logs.
Compliance roadmap
SOC 2 Type II and a standard DPA template are planned for team customers. If your procurement requires either today, join the teams waitlist and we'll email you as each item lands.